Terms and Conditions mars88 —
Guide Complete Usage Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and mars88 ("Platform", "we", "company"). This document governs your use of the mars88.win website, the mars88 mobile app, and all services provided through our platform.

By performing any of the following actions, you are deemed to have read, understood, and agreed to be fully bound by these Terms:

• Registering a new account on the mars88 platform
• Log in to your existing account
• Making any deposit or financial transaction
• Using any game or service provided on the platform
• Downloading or using the mars88 mobile app

These Terms should be read together with our Privacy Policy and Responsible Gaming Policy, all of which form the complete agreement between you and mars88.

To register and use the mars88 platform, you must meet all of the following eligibility requirements:

• Minimum age: You must be at least 18 years of age or have reached the age of majority as defined by the laws of your jurisdiction, whichever is higher.
• Legal capacity: You must be legally eligible to enter into a binding agreement.
• Regional restriction: You do not reside in any territory that prohibits the use of online gaming platforms such as mars88.
• One account only: Each individual is only permitted to hold one active account at mars88. Owning multiple accounts is strictly prohibited.

During registration, you are required to provide accurate, complete, and up-to-date information. It is your responsibility to keep your account information current should any changes occur. mars88 is not liable for any losses arising from inaccurate or outdated information provided by members.

You are solely responsible for maintaining the confidentiality of your account login information, including your username and password. All activities that occur under your account are your responsibility, regardless of whether they were carried out by you or by any other party who gains access to your account.

To keep your account secure, we recommend the following steps:

• Use a strong, unique password that is not used on any other platform
• Enable two-factor authentication (2FA) through your account security settings
• Never share your login information with anyone
• Log out of your account after every session, especially when using a shared device
• Contact our customer support immediately if you suspect your account has been accessed without authorization

Mars88 supports a wide range of popular payment methods in Malaysia. All financial transactions are subject to the following limits and conditions:

• Minimum deposit: RM 20 for most payment methods
• Minimum withdrawal: RM 50 for standard withdrawals
• Deposit processing time: Instant to 5 minutes depending on the payment method
• Withdrawal processing time: 1 to 2 hours for regular members; under 15 minutes for VIP Diamond members
• Daily withdrawal limit: Depending on your account level and KYC verification status

All funds deposited into your mars88 account must come from a legitimate source and belong to you. mars88 does not accept third-party deposits. If there is evidence that funds originate from an illegal source or fraudulent activity, the account will be suspended and the funds held pending investigation.

Mars88 reserves the right to decline or delay any withdrawal request that raises suspicion of fraud, money laundering, or a breach of these Terms. In such cases, we will contact you for further verification before any decision is made.

Mars88 offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonuses and promotions are subject to the specific terms stated alongside each offer. The general terms applicable to all bonuses are as follows:

1. Wagering requirement (rollover): Each bonus has wagering requirements that must be met before any wins from that bonus can be withdrawn. The wagering ratio is as stated in the relevant bonus terms.
2. Validity period: All bonuses have a set validity period. Unused bonuses or unfulfilled wagering requirements within that period will expire automatically.
3. Bonus withdrawal limit: Some bonuses have a maximum cap on the amount that can be withdrawn from bonus wins. This limit is clearly stated in the terms of each promotion.
4. Game restrictions: Some games may be excluded or contribute differently toward bonus wagering requirements. The full list of eligible games is stated in the terms of each promotion.
5. One bonus per promotion: Each member is only eligible to claim each promotion once unless stated otherwise.

All games available on the mars88 platform use a certified Random Number Generator (RNG) system that has been independently audited by a qualified third party. This ensures that every game outcome is completely random and cannot be predicted or manipulated by any party.

In the event of a technical disruption during a game session:

• If the disruption occurs before the game result is recorded, the wager will be returned to your account balance
• If the game result was recorded before the disruption, that result is final and valid
• Mars88 is not liable for losses caused by internet connection disruptions on the player's end
• Any dispute relating to game outcomes must be reported within 24 hours of the incident

Mars88 reserves the right to void bets and withhold winnings if there is evidence that a winner has exploited a software bug, used unfair methods, or violated the established game rules. mars88's decision in such matters is final.

Use of the mars88 platform is subject to a strict code of conduct. The following actions are strictly prohibited and may result in account suspension or closure without prior notice:

• Registering or operating more than one account
• Providing false or misleading information during registration or verification
• Using automated software, bots, scripts, or other third-party tools to play
• Engaging in any form of fraud, collusion, or cheating with other players
• Attempting to exploit bugs or vulnerabilities in the platform's system
• Involvement in money laundering or using the platform for illegal activities
• Threatening, harassing, or abusing customer support staff or other members
• Selling, transferring, or attempting to transfer your account to another party

Mars88 is fully committed to promoting a responsible gaming culture. We provide a range of tools and resources to help members maintain control over their gaming habits. These tools are available in your account settings and can be activated at any time:

• Deposit limit: Set daily, weekly, or monthly deposit limits to keep your spending in check
• Loss limit: Set the maximum loss amount you are comfortable with over a given period
• Play time limit: Limit your gaming session duration to avoid excessive play
• Self-exclusion: Take a temporary break from the platform for 24 hours, 7 days, 30 days, or a duration of your choice
• Self-exclusion: Fully exclude yourself from the platform for a minimum period of six months

If you or someone you know shows signs of a gambling problem, we encourage you to reach out to our support team or seek professional help. Remember, gaming should be an enjoyable form of entertainment, not a burden.

To the extent permitted by applicable law, mars88 is not liable for:

• Any indirect, consequential, special, or punitive losses arising from use of the platform
• Service disruptions caused by factors beyond our reasonable control, including internet outages, power failures, or natural disasters
• Actions or omissions by third-party service providers integrated with our platform
• Losses arising from your failure to comply with the recommended account security measures
• Disputed game results raised more than 24 hours after the time of the incident

Mars88's total aggregate liability to you under any circumstances shall not exceed the amount you deposited in the 30 days prior to the claim arising. mars88 provides the platform on an "as-is" basis without any express or implied warranties beyond those specifically stated in these Terms.

Mars88 reserves the right to amend, update, or replace these Terms and Conditions at any time at our sole discretion. Any amendments will take effect immediately upon publication on the platform, unless a different effective date is specified.

We will notify members of material amendments through:

• Prominent notice on the platform's home page
• Email sent to your registered email address
• In-account notification upon your next login

Continued use of the mars88 platform after any amendments are published constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you have the right to close your account and withdraw any remaining balance.

Mars88 reserves the right to suspend or close any account at any time where there is reasonable cause to do so, including but not limited to violations of these Terms, suspicious activity, or at the request of relevant authorities.

You may also voluntarily close your account at any time by contacting our customer support team. Once the account is closed:

• Any valid funds in your account will be returned to you after deduction of any outstanding amounts owed
• All unused bonuses or unfulfilled wagering requirements will be cancelled automatically
• You will no longer be able to access any transaction history or game records through the platform
• If you close your account for responsible gambling reasons, we may retain your records to prevent re-registration during the exclusion period

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is ready to assist you through the available channels:

• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform
• Support Email: [email protected] (response within 24 business hours)
• Help Centre: Visit our FAQ section for answers to frequently asked questions

For official disputes relating to transactions or game outcomes, please contact us by email with your account number, date, and full details of the dispute. All disputes will be investigated and responded to within 5 business days.